Support

Tetrad’s commitment to its customers extends beyond the delivery of software and services. It is our goal to ensure that you are able to get the maximum benefit from our solutions.

Phone Support

Please call 1-800-663-1334 for phone support. Our knowledgeable staff is available Monday-Friday between 8:00AM – 5:00PM pacific time.  We can often provide quick solutions to problems by linking to your computer via a web conference.

Sitewise Pro

Training Videos

View our growing series of tutorials for common tasks in Sitewise Pro.

Sitewise Mobile

Training Video

View our video tutorial for an overview of this easy-to-use mobile app.

Send us a Question or Problem

Send a detailed description of your question or problem.

PCensus

Training Videos
View our series of tutorials for common PCensus tasks.

The Tetrad Blog
Updates on PCensus, demographics and site solutions.

Send us a Question or Problem
Send a detailed description of your question or problem.

PCensus User’s Guide
This guide contains step-by-step descriptions illustrating both the simple and advanced capabilities of PCensus.

PCensus for MapPoint/MapInfo PCensus for ArcView
United States Download14mb PDF Download13mb PDF
Canada Download13mb PDF Download14mb PDF

 

MapInfo & Encom Discover

Email MapInfo Support
800.627.4968, Press 4 for tech support, then press 1 for MapInfo Professional, 8am to 7pm EST, excluding US holidays.

Email Encom Discover & Discover Mobile Support
+61 3 9523 0033 (Australia)

Email Encom Geophysical Products Support


Have your operating system version, MapInfo and Discover versions, customer number and serial number available. Be patient, provide details, steps taken and error messages. Remember these are the folks that know the software inside and out; if you give accurate details, you will find a resolution.

Support Resources